General FAQs
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Product Information
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General Questions
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Product Development
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Quality & Compliance
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Pricing & Payments
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Product Support
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Do you test your products for safety?
Yes, all our products undergo rigorous safety and stability testing to ensure they meet international standards.
Are your products organic or natural?
We offer both organic and natural product lines. Check the product description for details.
Are your products suitable for all skin types?
Yes, we have products designed for various skin types, including sensitive, oily, dry, and combination skin.
What types of products do you offer under your own brand?
We offer a wide range of skincare and cosmetic products, including moisturizers, serums, cleansers, makeup, and more.
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Do you offer private label services?
Yes, we provide private label services, allowing you to brand products as your own.
What is your lead time for production and delivery?
Production typically takes 4-6 weeks, and delivery times depend on your location. We’ll provide a detailed timeline upon order confirmation.
Can you ship products internationally?
Yes, we ship worldwide and can handle all necessary export documentation.
What certifications do your facilities hold?
Our facilities are GMPC and ISO 22716 certified, ensuring the highest quality and safety standards.
Do you provide samples before mass production?
Yes, we provide samples for testing and approval before moving to mass production.
Can you help with packaging design and production?
Absolutely! We offer end-to-end services, including custom packaging design and production.
How long does it take to develop a custom product?
The timeline depends on the complexity of the formulation and packaging, but typically ranges from 4 to 8 weeks.
What is your minimum order quantity (MOQ)?
Our MOQ varies by product type, but we strive to offer flexible options to suit startups and established brands alike. Contact us for specific details.
Do you offer custom formulations for skincare and cosmetics?
Yes, we specialize in creating custom formulations tailored to your brand’s needs and target market.
What is the difference between OEM and ODM?
OEM (Original Equipment Manufacturing) means we produce products based on your specifications. ODM (Original Design Manufacturing) means we provide both product development and production, including formulations and packaging design.
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Do you offer vegan, cruelty-free, or organic options?
Yes, we offer vegan, cruelty-free, and organic formulations to align with your brand values.
Can you help me develop products for specific skin types or concerns?
Absolutely! We specialize in creating products for various skin types, including sensitive, oily, dry, and combination skin.
How do you ensure the stability and safety of your formulations?
We conduct rigorous stability and safety testing to ensure all products meet international standards.
Do you have a catalog of existing formulations I can choose from?
Yes, we have a wide range of existing formulations that can be customized to suit your needs.
Can you create products based on my specific ingredients or requirements?
Yes, our R&D team can develop formulations based on your preferred ingredients or specific requirements.
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Are your facilities GMPC or ISO 22716 certified?
Yes, our facilities are both GMPC and ISO 22716 certified.
Can you provide documentation like MSDS, COA, or SPF testing reports?
Yes, we provide all necessary documentation, including MSDS, COA, and SPF testing reports.
Do your products comply with international regulations (e.g., FDA, EU)?
Yes, our products comply with FDA, EU, and other international regulations.
What quality control measures do you have in place?
We conduct thorough quality checks at every stage, from raw materials to finished products.
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Are there any hidden fees in your quotes?
No, our quotes are transparent and include all costs upfront.
What payment methods do you accept?
We accept bank transfers, credit cards, and other secure payment methods.
Do you offer discounts for large orders?
Yes, we offer competitive pricing and discounts for bulk orders.
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What if I have a question about a product’s ingredients or usage?
Our customer service team is here to help! Contact us with any questions.
Can I customize the packaging for your existing products?
Yes, we offer limited customization options for packaging. Contact us to discuss your needs.
Do you provide product training or marketing materials?
Yes, we provide product training and marketing materials to help you promote our products effectively.
Can I get samples before placing a bulk order?
Yes, we offer samples for most of our products. Contact us to request samples.
